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Database Maintenance

Below is information for LECs and CLECs on provisioning customer records to the Enhanced 9-1-1 database.

Accessing the Database Management System

Access to the Database Management System is currently migrating to a new web-based interface, Information Manager for daily file updates by telephone companies. This secure interface will replace the current dial-up access, PS-ALI.

Additionally, Information Manager allows telephone companies access to the CLERK interface. The CLERK Interface allows users to view their company's customer telephone numbers and associated Master Street Address Guide (MSAG) records. It also allows telephone companies to schedule and request MSAG extracts.

For Verizon database interface support, contact the Emergency Services Communication Bureau, or visit www.verizon.com.

Address Verification & Community MSAG Availability

The Enhanced 9-1-1 database should be maintained by providing daily service order updates. LECs and CLECs are requested to MSAG validate addresses as part of their service order process so as to ensure a successful transfer to the Enhanced 9-1-1 system.

If an address does not validate, the carrier should contact the designated municipal Addressing Officer. Use the link below to find the name and phone number of a community's addressing officer. Problems should be directed to the Bureau.

Search for an Addressing Officer

Complete the MSAG Request Form and fax it to Verizon System Administration to request a specific MSAG. This center will process the order and place it in the LEC's home directory within PS/ALI. Once a telephone company migrates to Information Manager, MSAGs can be ordered through the new interface.

MSAG Request Form

Database Error Resolution and Reporting

ALI discrepancies reported by PSAPs will be provided to each telephone company on a daily basis. Telephone companies should correct these errors within 3 business days and return them by fax to the Bureau (207-877-8060).

Maine Incorrect ALI Procedure (RTF, 44kb)

If a 9-1-1 call is placed and no telephone record is found, a No Record Found report is issued by Verizon. It is forwarded to the appropriate telephone company for resolution. Telephone companies should correct a No Record Found error within 3 business days.

Maine No Record Procedure (RTF, 28kb)